but first, let me *introduce* the *hotel*, let's show an image of its outlook first
it seems quite nice right, in fact yes, the view is exactly the same, but the inside...
macam ini de wor....dark dark with yellowish light bulb yet those light bulbs almost spoil de wor... macam 昏暗 the whole room, for me actually its quite scary cause the wall is dark orange color means very very dark color..and kolot lol, plus the floor tiles, and those furniture that are all old malay style, all in dark wood color....at first I really tak betul2 boleh accept the room :(
macam ini de lo...actually with a RM 88 de family suite purchased from Groupon, really wont expect more de, but what make me feel not deserved the price is their policy/system. There is no any counter in-charge over there, when u reach, u just go up to the floor and find your room then, use a password key lock to open the door xD hahaha, of course they did sent us the code earlier, but feeling quite insecure right? A 4-digits lock would help to open the door for u. And what really *interesting* was that, they asked us MUST CLEAN the room into ORIGINAL condition before leave + TAKE PIC as proof in order to get back our deposit of RM100.
A room without room cleaning service so the guests must fold the blanket, clean the rubbish on floor, clean the toilet, throw the rubbish into dustbin in car park area before leave, make it looks like nobody ever sleep before, then only u can get back your deposit, understand? And it indicated a hidden fact that understood by us after heard about its deposit refund policy = they NEVER change the bed sheet, pillow, floor mat for their guests, perhaps they never come and visit/check the room latest condition don't know since may be N years ago xD hahah funny right? Is that make sense? otherwise why they wanted the guest to put the room into original condition and take photos as prove but not they come up and check?
So....hmmm a kind advise for traveler, consider deeply when booking rooms with such policy ya ;) we were attracted by its low price so all stated T&C was blind to us at that time of booking hahahaha.
WELL, after checked out I sent them the pics we took as prove that we have done what they required us to do in order to get back the deposit but they do not reply me so I emailed them one more time the next day and they said "yaaa they got it already and please wait for 7-10 working days as stated in the policy yaa" OK I said I just wanted to be confirmed that you have acknowledged bout our adherence to the rules lol cause before we checked out you replied me for every emails maaaah. Then we wait until the 10th day also haven't receive the deposit refund so I emailed them again on the 11th day and the next day ( the 12th day ) they finally banked in and replied me said "deposit refund has been done please check yaa" OK lo boleh lah walaupun u lambat but at least you refunded it and giving smiley face lol.
So these are all about the hotel/resort/room hahahaah. Overall I will rate 7/10 for service & communication 2/10 for room attractiveness 2/10 for secure feeling and no comment for room cleanliness hahahaha as we also not sure whether they have changed their bed sheet for every new guests =X
that's all ~~~~
No comments:
Post a Comment